Advances in Voice Communication

I still remember the days when my family had a turn dial telephone, one of those old sixties jobs with the plastic base and receiver. We were past that technology at that point but my parents never threw anything away that worked just fine. I used to pretend to call people just so I could stick my fingertips in the slots and turn the dial. There was something exciting about manually turning that dial. But I was just as excited when we got a brand new phone.

The image of a turn dial telephone is a stark contrast to the phones of today. I remember starting my first day as a receptionist. I had been told it would be an easy job and most of what I would be doing was directing phone calls and filing. Simple. But when my trainer showed me the telephone I wasn’t so sure anymore. It had so many buttons that I wasn’t even sure where to begin. It even had a computer program that went with it through which I could direct calls. Functions that used to be annoying to coordinate on older phones, like putting people on hold and transferring calls were suddenly easy and only took the click of a mouse.

The technology of voice communication systems today is remarkable. Computer systems linked to voice communications systems make communicating easier than ever before, including things like combined media boards. Combined media boards like the Dialogic D/480 offer advanced voice technology like independent voice channels, speech-recognition, silence-compressed recording, unified call control through one interface. These advances make communicating a much easier process than it used to be in the days of the turn dial telephone.